Customer Reviews for Quicken Deluxe 2009 [OLD VERSION]

Quicken Deluxe 2009 [OLD VERSION]
by Intuit, Inc.

	List Price: ~~$59.95~~ Category: Software See more product details and other editions

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Software Reviews of Quicken Deluxe 2009 [OLD VERSION]

Customer Review: Good Software
Summary: 4 Stars

I like this version of quicken a lot. It wasn't compatable with my really old version, but I dealt just fine. I didn't have tons of info to transfer by hand. It is easy to use and helps me keep track of my basic finances.

Customer Review: Quicken 2009 stinks
Summary: 1 Stars

I've used Quicken for 15 years. Not a fan of forced upgrades, but stuck with them. Really not a fan of not supporting .qif imports, but stuck with them. After upgrading to 2009 and having to relearn the program, I won't be purchasing Quicken ever again. Now they buy Mint and will probably ruin that too.

Customer Review: Buggy Software With No Technical Support!
Summary: 1 Stars

Intuit is a despicable company now. This is the same that company came out with really functional and reasonably priced products in early 1990's like Quicken, Quickbooks & Turbotax.

But somewhere in late 1990's this company was taken over by the same crooks who run the Wall Street. Instead of attracting users to upgrade to their product's new versions by improving them, like Apple does, the nitwits at Intuit blackmail you to upgrade to newer versions of Intuit products by taking away the functionality of earlier versions. For example they are blackmailing users into upgrading to Quicken 2009 by dropping support for online banking in earlier versions; and to Quickbooks 2009 by dropping support for payroll in earlier versions.

Now Intuit's motto is to gouge the customers as much as they can by hook or crook (mostly) by extorting them to upgrade to a poorly functional and buggy newer version.

1. They are forcing Quicken users to upgrade to 2009 version by blackmailing them: dropping support for online banking in earlier versions.

2. The newer version, Quicken 2009, is poorly functioning & buggy (as detailed by other reviewers too), not a better product. The program shuts down every time I try to accept an individual downloaded transaction. The only way to stop that is to click on "Accept all"

2. Periodically the programs refuses to read the file and I have to restore the backup file. I used to backup once a month with earlier versions and now I do it every time I exit the program.

4. Online support to download transactions is also limited: for example I cannot download transactions for my credit card from Charles Schwab Bank.

5. After the upgrade they provide very limited technical support. For all practical purposes there is no technical support. They do not even provide a tech support phone number to call. You can contact them from the web site when they provide you with a useless ticket number. Instead they direct to Quicken User Communities. After taking your money, they want other users of Quickbooks to provide you with technical support!

6. So Intuit got your money, you got a buggy software with poor functionality, and no technical support. You cannot even do now what you were able to do in an earlier version. You paid money to go from a functioning product to a buggy software.

What a trade off! Basically Intuit screwed you.

Purchasing Quicken is, of course, just the beginning of the upgrade ordeal. Real nightmare starts when you start getting all those error messages. After you install Quicken 2009, you will find that it has become cluttered with useless features that you do not even need. At the end you are left with the feeling: Intuit has screwed me.

Every time you deal with Intuit, you will be left with a bad taste and hate for this company. Not only they blackmail you into upgrading, every time you have to pay the full price of newer version, there is no upgrade price. And you can get Quicken cheaper at Amazon than buying from Intuit directly.

I hate dealing with Intuit and dumped their Turbotax for Taxact in 2004 and was planning to dump Quicken for Mint. And now they have purchased Mint! What are the alternatives to Quicken? Please leave your response in the comments section and help us dump Quicken.

Customer Review: I am so glad it works!
Summary: 4 Stars

I was very apprehensive in purchasing this version of Quicken. I had been using Quicken 2002 on my old PC without a problem for tracking my expenses and needed to install Quicken on my brand new laptop. I read all of the negative reviews, and decided to buy it from Amazon because it was under $20. If it didn't work I thought I would return it and get a percentage of the cost refunded.

I was so glad that it works great for me. I do not use the on-line functions, I mainly use it to enter my receipts manually and then reconcile with the banks and credit cards. My database is quite small at 7.5MB, and so, it opens quite fast. Though the new Quicken reports are different, I think they do offer more options.

My laptop is 64-bit Windows Vista Home Premium.

Customer Review: Free version has some functions not available in paid version
Summary: 2 Stars

I was a loyal quicken user from the early 1990s until about two years ago, when I switched to MS Money. Since that is now defunct, I am back to Quicken. I am not a power-user and only use it to track account balances and monitor my investment performance. A key function to me is the ability for it to communicate with my banks and update balances and transaction details. The program does a thousand other things I simply do not care about.

My two gripes:

1) before buying I set up a quickenonline account (which is free) to make sure my banks were available for online downloads. ING Retirement - my firm's 401(k) - was available on the free quickenonline version. When I set up the quicken deluxe 2009 paid version, I could not locate the ING Retirement financial institution. I contacted quicken support - which is based overseas and takes FOREVER to connect to via phone or internet chat - and they confirmed that ING Retirement is available on the free version, but not the paid version. Feels like a bait and switch to me. Oh, also I can't seem to get PayPal to work - but quicken says that is a "known problem."

2) the program is extremely slow. I have a brand new computer with tons of ram and fast quad core processors. There is no reason the program should take 10 seconds to load and a few seconds to respond to each command.

I'm diappointed. The program does tons of things very few people use, but the basic functions are still not polished - even after 15 years or more. Now that MS Money is out of the picture there is no competition and probably no incentive for them to improve. Expect the cost to go up and the quality to go down.

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